Diane Novak is a senior lecturer in the Department of Communication Sciences and Disorders and serves as the Director of the Center for Audiology, Speech, Language, and Learning at Northwestern University. Diane is a certified audiologist and has over 25 years of clinical experience. She teaches, participates in research and is responsible for strategy, finance, marketing and operations for all clinical services. She has special interests in the professional and clinical development of students, improving accessibility to hearing healthcare and educating allied health professionals and consumers on the importance of prevention, identification and treatment of hearing loss and balance issues.
AuD, A.T. Still University of Health Sciences
MS, Audiology, Gallaudet University
BS, Communication Science and Disorders, University of Toledo
Pauline joined the Center in the role of Practice Manager in January, 2016. Pauline brings a wealth of specialty practice management experience after having worked in both Academic Medical Centers and Corporate Healthcare over the past 20 years. Pauline’s area of focus is in delivering the best client experience, identifying growth opportunities, financial management and team building.
MS, Management National Louis University, Evanston IL
BS, Business Administration, Accounting, Davenport University, Grand Rapids MI
Program Coordinator, NUCASLL and MS SLL Program
Josie joined NUCASLL in 2016. Josie comes to NUCASLL with over 10 years of experience in revenue cycle and insurance support in rehabilitative services.
MS, Communications, Northwestern University
BA, Biology, Loyola University Chicago
Lucy joined NUCASLL in the role of Financial Assistant in July 2017. Lucy brings a variety of experience to the team having worked in healthcare for over 20+years on both the insurance company side and provider side. Her vast experience allows Lucy to be a true advocate to our patients while providing them peace of mind financially. Lucy’s special interest is in helping others while continuing to grow professionally.
Marisol joins NUCASLL with broad experience in the healthcare field. Marisol has provided patient support in a variety of roles which have included cardiology patient service support and medical assisting for a pediatric gastroenterology center. Marisol takes great pride in her work, enjoys learning, and is passionate about supporting patient care and client satisfaction at NUCASLL.
Laura joined NU CASLL in 2016. Her focus is in providing client satisfaction and working to improve internal processes to better the client experience. She hopes to be able to apply these skills and interests in a career in law in the future.
BA, Political Science, Beloit College