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On-site Clinical Services

Welcome back to on-site clinical services at NUCASLL.  We are so glad to see you!

To maintain the health and safety of our patients, students, and employees, NUCASLL is offering limited on-site clinical services:

  • Hearing tests
  • Hearing aid fitting and orientations
  • Multi-Disciplinary Learning evaluations
  • Selected Speech, Language, and Learning evaluations and treatment

We continue to offer telepractice visits for many of our Audiology and Speech, Language, and Learning services:

Audiology:

  • Remote hearing aid programming
  • Communication needs assessments to obtain new hearing aids
  • Curbside hearing aid pick up and drop off services
  • Hearing aid and accessory repairs
  • Hearing aid and accessory cleaning and check ups
  • Tubing and dome replacement
  • Supplies ( e.g., batteries, cleaning tools, wax traps, dri–aid jars and domes)

Speech, Language, and Learning:

  • Pediatric assessment and treatment
  • Adult assessment and treatment
  • Aphasia Center groups

We understand that coming to an in -office appointment may cause you concern.  We have implemented  new policies to keep you safe and healthy.

When you arrive for your appointment you will notice some changes made to our clinic. All of the changes we have made have been done to protect you, other patients, students, and employees during this time. These changes include, but are not limited to:

Universal Masking 

NUCASLL requires everyone to wear a face covering or mask while they are in the clinic to help slow the spread of COVID 19. 

Patients and companions are asked to bring their own face covering or mask to wear. If you do not have a mask, NUCASLL will provide one.

If you or a companion are unable to wear a mask while in our facility, please contact our office to schedule a telehealth visit or discuss other accommodations.

Do not wear the mask around your neck or on your forehead. Your mask must cover your nose and mouth at all times. Do not touch the face covering, and if you do, wash your hands.
Click here for guidance on how to properly wear a face mask.

Mandatory Temperature and Symptom Screening

In an effort to help keep everyone safe from respiratory illness and reduce the risk of spread, all individuals, including patients and companions, who enter NUCASLL will be screened for temperature and other symptoms.

One of our team members will ask you screening questions when you call to schedule your appointment, when you arrive for your appointment, and again when you check in at the clinic. Screening questions will inquire about current or past symptoms, including:

  • Fever  > 100  F
  • Chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Diarrhea
  • Sore throat 
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Nausea or vomiting
  • Fatigue
  • Congestion or runny nose
  • A diagnosis of COVID-19 in the last 40 days
  • Exposure to another person who exhibits any of the above symptoms

You are encouraged to take your temperature at your home before leaving to come to your appointment. If your temperature is 100 F or higher, please do not come to your appointment.

The clinic front door will be locked to ensure all persons entering the clinic space are screened.  When you arrive, call the front office at 847-491-3165 and a member of our team will meet you at the front door.

All individuals displaying any signs or symptoms — such as a fever (100 F or higher), cough, and/or shortness of breath— will not be permitted to enter the clinic.  This is a necessary safety measure that we are taking to help make all our patients, visitors, and staff remain healthy and safe. 

Visitor and Companion Limitations

 In order to help keep our patients, students, employees, and other visitors safe, we are not allowing visitors to the clinic at this time. Some exceptions apply. One companion may accompany:

  • Minors under the age of 18.
  • Patients with disabilities requiring reasonable accommodation for assistance related to emotional support or decision-making.

Before entering the clinic, companions will be screened for temperature and other symptoms.  Anyone who does not pass the screening will not be permitted to enter the clinic but may choose to wait in a safe waiting area, such as their car, while the patient is receiving care.  Our care team may communicate with families to keep them up to date. We also encourage our patients and their loved ones to communicate via phone calls, text messaging, and video call during their clinic visit.

Physical Distancing 

For your safety and the safety of others, everyone must maintain a distance of at least 6 feet from each other unless they are giving or receiving direct patient care. 

We ask that you do your best to arrive on time, but not too early, to reduce the likelihood of groups forming during check-in.

To support this policy, we have implemented the following:

  • Limited seating in our waiting room
  • Signage indicating appropriate physical distance during check in and check out procedures
  • Restrictions on elevator use
  • Room capacity limitations
  • One-way hallways

Infection Control

All clinical care areas are thoroughly cleaned and disinfected after every patient encounter. Our environmental services team has increased the frequency of the rigorous and routine cleaning of our building and clinic, including elevators, bathrooms, waiting areas, treatment rooms, and offices.

Hand sanitizer dispensers remain available throughout the clinic.

We are grateful for your patience and understanding as we create new ways to safely care for patients, and we appreciate your cooperation in following our safety standards.

Keeping you healthy is our top priority. We look forward to caring for you soon.

WHAT YOU SHOULD KNOW ABOUT COVID-19

We understand that during this unprecedented time, you and your loved ones are seeking answers and information from a trusted source about how to stay safe, testing, and more. 
For the latest information, please visit these resources:

Tips for Staying Healthy & Safe

The most important steps to take to stay healthy are the same for every cold and flu season:

  • Get a flu shot if you have not gotten it yet.
  • Wash your hands regularly with soap and water. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, or mouth.
  • Cover your nose and mouth with a tissue when you cough or sneeze, and remember to wash your hands afterward.
  • Avoid close contact with sick people.
  • If you are sick, stay home from school or work.
  • Clean and disinfect surfaces and objects that may be contaminated with germs.